Privacy Policy

1. Introduction

We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services.

2. Information We Collect

• Personal Information: Name, address, phone number, email address, and service history.
• Service Information: Details about requested services, property information, and service preferences.
• Communication Data: Records of phone calls, emails, text messages, and other correspondence with our representatives.
• Payment Information: Payment method details and transaction records.
• Website Usage Data: When you visit our website, we automatically collect certain information including your IP address, browser type, device information, operating system, pages viewed, time spent on pages, referring website addresses, and other usage statistics.
• Location Data: We may collect location information when you provide your address for service delivery or when you use location-based features on our website.

3. How We Use Your Information

• Service Delivery: To provide and manage our home services, including scheduling appointments and dispatching service professionals.
• Communication: To contact you about appointments, service updates, and promotional offers through various channels, including text messages.
• Account Management: To maintain and update your service history and preferences.
• Business Operations: To improve our services, train our staff, and maintain service quality.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. These technologies help us:

• Understand how visitors use our website
• Remember your preferences and settings
• Improve website functionality and user experience
• Analyze website traffic and trends
• Deliver targeted advertising and marketing communications

Types of Cookies We Use:

• Essential Cookies: Required for the website to function properly and cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Third-Party Tracking: We use third-party services that may set cookies or use similar tracking technologies, including:

• Google Analytics: For website analytics and performance measurement. You can learn more about how Google uses data at https://policies.google.com/privacy
• Google Tag Manager: For managing website tags and tracking scripts.
• Facebook Pixel: For tracking conversions and delivering targeted advertising on Facebook. You can learn more at https://www.facebook.com/privacy/explanation

5. Text Message Communications

• Consent: By providing your mobile number, you consent to receive text messages about your services.
• Message Content: Messages may include appointment confirmations, service updates, and related communications.
• Frequency: Message frequency varies based on your service activity and preferences.
• Opt-Out: You can opt-out of text messages at any time by replying "STOP" or contacting us.

6. Information Sharing

We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in our operations, including payment processors, scheduling platforms, communication services, analytics providers, and marketing partners. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Third-Party Analytics and Advertising: We share website usage data with third-party analytics and advertising partners, including Google Analytics, Google Tag Manager, and Facebook Pixel, to help us understand website usage and deliver targeted advertising. These third parties may use cookies and similar technologies to collect information about your online activities across different websites.
• Legal Requirements: We may disclose information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: Information may be transferred as part of a business merger, sale, acquisition, or other change in ownership or control of our business.
• With Your Consent: We may share your information with other parties when you have given us explicit consent to do so.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The nature and sensitivity of the information
• The purposes for which we collected the information
• Legal, regulatory, and contractual requirements
• The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

8. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

• Access: The right to request access to and receive a copy of your personal information.
• Correction: The right to request correction of inaccurate or incomplete personal information.
• Deletion: The right to request deletion of your personal information, subject to certain exceptions.
• Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
• Opt-Out: The right to opt-out of the sale or sharing of your personal information (where applicable) and to opt-out of certain marketing communications, including text messages.
• Objection: The right to object to processing of your personal information for certain purposes.
• Restriction: The right to request restriction of processing of your personal information.
• Withdraw Consent: Where processing is based on consent, the right to withdraw consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives an adequate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at gethelp@spsmidwest.com