SMS Terms of Service

Last Updated: November 10, 2025

1. Introduction

These SMS Terms of Service ("SMS Terms") govern your use of our text messaging service. By opting in to receive text messages from us, you agree to be bound by these terms. We are committed to sending text messages only to users who have explicitly opted in to receive them.

2. Opt-In Requirement

We only send text messages to users who have explicitly opted in to receive them. You may opt in by:

  • Providing your mobile phone number and checking a box or clicking a button indicating your consent to receive text messages
  • Replying "YES" or "START" to a text message invitation
  • Completing a form on our website that includes explicit consent for text messaging
  • Verbally providing consent during a phone call or in-person interaction

By opting in, you represent that you are the owner or authorized user of the mobile phone number you provide, and that you have the authority to consent to receive text messages at that number.

3. Types of Messages

When you opt in, you agree to receive SMS messages including service updates and occasional marketing messages from this business. You may receive the following types of text messages:

  • Service Updates: Notifications about service status, appointment confirmations, reminders, technician arrival times, and service completion
  • Marketing Messages: Special offers, discounts, and promotional communications
  • Customer Support: Responses to your inquiries and support requests

4. Message Frequency

Message frequency varies. You may receive messages as needed for service-related communications and occasional marketing messages. You can opt out at any time by replying "STOP" or contacting us.

5. Message and Data Rates

Message and data rates may apply. Standard message and data rates may apply to text messages sent and received, as determined by your mobile carrier. We are not responsible for any charges incurred as a result of receiving text messages. Please consult your mobile carrier's pricing plan for details about message and data rates.

6. Opt-Out Instructions

You may opt out of receiving text messages at any time by:

  • Reply "STOP": Reply "STOP" to any text message you receive from us. You will receive a confirmation message confirming your opt-out.
  • Reply "HELP": Reply "HELP" to any text message for assistance with our text messaging service.
  • Text "UNSUBSCRIBE": Reply "UNSUBSCRIBE" to any text message you receive from us.
  • Contact Us: Email us at gethelp@spsmidwest.com or call us to request removal from our text messaging list.
  • Account Settings: If available, update your preferences in your account settings on our website.

After you opt out, you will no longer receive text messages from us, except for a final confirmation message acknowledging your opt-out request. Please note that opting out of text messages may affect our ability to provide timely service updates and communications.

7. Help and Support

For help with our text messaging service, you can:

  • Reply "HELP" to any text message you receive from us
  • Contact us at gethelp@spsmidwest.com
  • Visit our website for additional support options

8. Privacy

Your privacy is important to us. We will only use your mobile phone number and related information in accordance with our Privacy Policy. We will not share your phone number with third parties for their marketing purposes without your explicit consent. For more information about how we collect, use, and protect your information, please review our Privacy Policy.

9. Carrier Limitations

Our text messaging service may not be available on all mobile carriers or devices. We are not responsible for any limitations or restrictions imposed by your mobile carrier, including but not limited to message delivery delays, message filtering, or service interruptions. If you experience issues receiving messages, please contact your mobile carrier.

10. No Warranty

Our text messaging service is provided "as is" without warranty of any kind. We do not guarantee that messages will be delivered, delivered on time, or without errors. We are not liable for any delays, failures, or errors in message delivery.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use our text messaging service, including but not limited to missed communications, technical issues, or carrier-related problems.

12. Changes to These Terms

We reserve the right to modify these SMS Terms at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our text messaging service after any changes indicates your acceptance of the updated terms. If you do not agree to the modified terms, you must opt out of the service.

13. Compliance with Laws

Our text messaging service complies with applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act. We only send messages to users who have opted in, and we honor all opt-out requests promptly.

14. Contact Us

If you have any questions about these SMS Terms of Service, please contact us at gethelp@spsmidwest.com